Send an email to [email protected] and include your order number, name, which products are being returned and the reason for return. You have another 14 days after the return request to return the product.

When you return the entire order, you will receive a full refund of the order amount, including shipping costs. If you decide not to return some of the ordered products, you will receive a refund of the relevant products, excluding shipping costs. We will refund the amount within 14 days after receiving your return if the return shipment has been received by us in good order.

Return costs

The costs and risk for returns are for the customer. We recommend that you provide the package with a Track & Trace code.

Method of return

Make sure that the product is returned to us in its original condition and packaging. If the product is damaged, we cannot fulfill the refund request. 

Return address

You can send the return package to:

Hey There 

Ambyerstraat Noord 161

6225ED

The Netherlands

Exchanges

Unfortunately, online exchanges are not possible. If you would like to receive a different product, we ask you to place a new order. 

What should I do if my order is incorrect?

Contact [email protected] and we will get it resolved for you as soon as possible.