Privacy Policy

Contact details:
[email protected]
Ambyerstraat Noord 161, 6225ED Maastricht, NL

Personal data that we process
Hey There processes your personal data because you use our services and/or because you provide it to us yourself. This is a list of the personal data we process:

• First and last name
• Address
• Telephone number
• E-mail address
• IP address
• Information about your activities on our website

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are under the age of 16. Unless they have permission from
parents or guardians. However, we cannot verify that a visitor is over the age of 16. We encourage parents to be involved in their children’s online activities
in order to prevent the collection of information about children without parental consent. If you are convinced that we have collected personal information about a minor without such consent, please contact us via [email protected] and we will delete this information.

For what purpose and on what basis do we process personal data?

Hey There processes your personal data for the following purposes:

• Handling your payment
• Inform you about changes to our services and products
• Allow you to create an account
• To deliver goods and services to you

•         Hey There also processes personal data if we are legally obliged to do so, such as data that we need for our tax returns.
  
  
  

How long we keep personal data

Hey There does not store your personal data any longer than is strictly necessary to achieve the purposes for which your data is collected. We use the
following retention periods for the following (categories of) personal data: 2 years

Sharing personal data with third parties
Hey There does not sell your data to third parties and only provides it if this is necessary for the performance of our agreement with you or to fulfill
your obligations to a legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same
level of security and confidentiality of your data. Hey There remains responsible for this processing.

Cookies, or similar techniques, that we use
Hey There only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferred settings. It also allows us to optimise our website. You can opt-out of cookies by setting your internet browser to stop storing cookies. In addition, you can also delete all information that has been previously stored through your browser’s settings.

You have the right to view, correct or delete your personal data. In addition, you have the right to revoke your consent to the data processing or to object to the processing of your personal data by Hey There and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organisation named by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to [email protected]. We will respond to your request as soon as possible, but within four weeks. Hey There would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data
Hey There takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us via [email protected].